Answered By: Elizabeth Andrews
Last Updated: Dec 03, 2015     Views: 34

Many thanks for taking the time to fill in a You Said We Did feedback card. I am very sorry that the Library has been cold. Several students have contacted us about this and we have reported the issue to Estates. Unfortunately we can’t regulate the temperature ourselves. Please let us know if the temperature continues to be uncomfortable; if you do this through Chat or by telling a member of staff (at the Helpdesk, for example) we can respond faster – email can take a little longer. If you can also please let us know the desk number you are at when the temperature falls, this would help us pinpoint the location when reporting the problem to Estates.

We are very sorry the cold has been distracting, we want the Library to help you study and make you feel as comfortable as possible.

All the best,

Beth Andrews

Academic Liaison (Communications & Marketing)

December 2015