Answered By: Graeme Hawes Last Updated: Jan 21, 2016 Views: 100
Thank you for taking the time to complete a Library feedback card and for your kind words.
We hope to offer the same friendly and helpful service regardless of who you speak to! Contacting individuals on the Helpdesk team would be problematic due to the part-time working patterns of many of our staff - this would potentially mean delays in following up your enquiries. If it's an email enquiry please contact firstname.lastname@example.org and we will respond as quickly as we can. We also have a popular instant chat service which operates during core hours (0900-1700, Mon-Fri).
However, around 90% of our enquiries are made face-to-face. For the most part our users still prefer to come in and speak to Library staff in person!
User Services Manager