Answered By: Elizabeth Andrews
Last Updated: Feb 26, 2016     Views: 109

Thank you for taking the time to fill in one of our feedback cards and for letting us know that people continue to take phone calls on the stairs. We do understand that this is a problem.

We introduced the signage because we noted that people moved into the stairs from the silent floors to take calls, likely thinking this would be less of a disruption. However, people do seem to talk more loudly when on a call, and this continues to disturb as noise travels to the silent study areas. Our signs direct people to take the calls down to the entrance level (level 2) of the Library where phones and conversation are allowed.

We monitor the stairs but as we can’t always be there, we offer a texting service (Annoyed by Noise) so you can tell us when you are being disturbed and we will come to that area. Here are the details of the texting service:

Text the word “noise” or whatever is bothering you (phone call on stairs) and the nearest table number (e.g. 3-046) or level of the library so we know where on the stairs to go, to: 07740 421569.

We are sorry that your studies have been interrupted by this noise and thank you for highlighting the problem.

Many thanks,

Beth Andrews (Communications & Marketing)

Feb 2016

Live Chat