Answered By: Graeme Hawes
Last Updated: Sep 14, 2016     Views: 30

Dear Matt,

Thank you for taking the time to complete a library comments and card and for your kind words about our staff.

Coincidentally we were running a training course this morning on Customer Service Excellence (the government standard). We are in the process of working towards accreditation for many of our frontline services. Feedback such as yours is very welcome as it can be used as evidence of all the effort we put into customer care and service delivery. More importantly it gives staff a real boost, especially in the middle of a pretty hectic Week 1!

thanks again,

Graeme Hawes
User Services Manager

September 2016

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