Answered By: Graeme Hawes
Last Updated: Jan 26, 2017     Views: 84

Thank you for taking the time to complete a Library feedback card and apologies for the delay in my reply.

I’m sorry you have found the Thomson Reading Room to be noisy at times. The acoustics of the building certainly do not help – particularly as it is multi-purpose with the Special Collections Napier Reading Room and New Park Seminar Room in the same space. The University is currently conducting a review of Martyrs and one of the requests already put forward is to look at what can be done to improve sound-proofing. However if you do encounter any issues with noise in the future (such as you did with a contractor on site) please do report this to staff on duty in the building or via our noise complaint texting service. We always ask contractors and technicians working on site to keep noise to an absolute minimum but clearly this instruction was not followed on this occasion.

There is a phone in the Thomson Reading Room but this should be unplugged and is only for use when the room is closed to users or in the event of an emergency. Please accept my apologies for the fact that it was left connected.

Do not hesitate to get back in touch if I can be of any further assistance.

Graeme Hawes

User Services Manager
January 2017