Answered By: Graeme Hawes
Last Updated: Feb 13, 2017     Views: 32


Thank you for completing two Library comments cards.

I very much appreciate you taking the time to thank my colleagues Elaine and Pret. I have of course made sure that they have seen your feedback. Frontline staff in the Library are committed to providing high quality customer service (as evidenced by our ongoing work towards achieving Customer Service Excellence accreditation). Feedback such as yours is gratifying and has a very positive affect on staff morale.

Please do not hesitate to get back to me if I can be of any assistance.

kind regards
Graeme Hawes

User Services Manager
February 2017

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