Answered By: Ewan McCubbin
Last Updated: May 29, 2017     Views: 33

Thank you for taking the time to complete one of the Library’s “You Said/We Did” cards a few weeks ago.  I’m sorry for the delay in someone sending you a response – we would normally do this more quickly but it has been a busy time of year for us.  I’m sorry to hear that you had some issues using the self-return machine earlier this month. 

Most of the books in our collection do have barcodes on the front cover in order to make borrowing and returning easier.  However there some items in our collection that don’t and this is mostly to do with when the book was originally processed.  Any items that go through our self-return machine which don’t read properly go into an “exceptions” receptacle.  They are quickly picked up by our staff and anything that doesn’t have a barcode on the front has one applied at that stage.

I’m glad that you were able to get assistance from a staff member.  Do feel free to ask for help at any point if you have any issues with the self-issue or self-return machines.  Our service desk is staffed 9am-9pm Monday-Friday, 10am-5pm on Saturdays and 11am-6pm on Sundays during semester.  If no one was at the service desk, it would have been because they were elsewhere helping another user – hopefully you didn’t have to wait too long.

Thanks again for your feedback.

Best wishes

Ewan McCubbin

Assistant Director (Public Services & Communications)

May 2017

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