Answered By: Ewan McCubbin Last Updated: Nov 03, 2017 Views: 20
How lovely to have this feedback left in my in-tray the other day - thank you so much for taking the time to pass on your praise.
We try our best to be as friendly and welcoming as possible and work very hard on this aspect of the service we provide to our users. In fact we try so hard that we just received the government award of Customer Service Excellence in recognition of this effort.
If you're really interested in learning more about this, there's information on our blog at https://www.st-andrews.ac.uk/libraryblog/2017/10/customer-service-excellence-award-for-library-helpdesk-services/ along with a nice picture of 2 of my colleagues whom were the leads on this 18-month long project of self-improvement!
Assistant Director (Public Services & Communications)