Answered By: Ewan McCubbin
Last Updated: Nov 28, 2017     Views: 36

Thanks for completing one of our comments cards last week.  Thank you also for your kind words about our staff – we do try!  Our frontline Helpdesk Services were actually awarded the UK government badge of Customer Service Excellence over the summer in recognition of their work.  Sorry if you’ve heard this before but we are very proud of this award and the staff who contributed to this success, so I do like to go on about it!

In terms of your other comments I am sympathetic, particularly when the Library is clearly so pressured for space during most of semester.  We would love to have more space but it’s not something Library staff can do much about right now.  More study spaces are planned for the Main Library in 2020 but in the meantime, we have to make the most of those spaces that are available to us.

We have extended hours at two of our other sites for the exam period – more information at http://bit.ly/2zMaTQE.  We have also been trying to raise awareness of the 60 study spaces at the Gateway building, which are open for nearly 13 hours a day 7 days a week, available to all students.  We’ll be blogging about it shortly but there is some information from our Twitter feed at http://bit.ly/2ndFFME and http://bit.ly/2zKsvwd.

I think that many students who come to the Main Library are studying – two thirds of our seating is in the silent areas – and I’m not sure how we could discourage the more sociable elements!  We do think it’s important to allow some space for relaxed conversations.  Feedback over the years suggests that some students appreciate the option of a more relaxed area within the Library and where they can take a break. 

Thanks again for your feedback.

Ewan McCubbin

Assistant Director (Public Services & Communications0

November 2017