Answered By: Ewan McCubbin Last Updated: Aug 25, 2015 Views: 71
Thanks for your feedback. Our colleagues in IT Services have actually improved their Helpdesk provision significantly in the last few years, particularly in terms of weekend service. When I started working at the University in 2009, the IT Helpdesk used to close at 6pm on a Friday and didn't re-open until the following Monday morning.
Having an IT member of staff on duty for the entire opening hours of the Library - which we are hoping to further extend by September - is highly unlikely to be possible given the cost involved.
If you feel that there are particular times or specific issues that it would be useful to have IT cover available for, I would encourage you to let IT Services know by emailing them on firstname.lastname@example.org.
Ewan McCubbin (Assistant Director)