Answered By: Ewan McCubbin
Last Updated: Aug 25, 2015     Views: 157

Thanks for your feedback which I know you submitted during the recent revision period when the Library was especially busy.  

I'm really sorry you had such a frustrating experience when trying to work in the silent zones and were disturbed by the inconsiderate behaviour of other users.

Our staff do regularly patrol the Library but of course can't be everywhere at all times.  You may be aware that we have a new "Annoyed by noise" text alert service which allows us to respond to specific areas that are noisy in a timely manner.  If you haven't used this service already, I would encourage you to do so as our staff are usually able to respond to complaints within a few minutes.

The noise coming from the stairwell is a particular problem and I'm increasingly of the view that we should revert to our previous practice of discouraging anyone to linger on the stairs for either phone or face to face conversations. Despite the very large QUIET signs in the stairs and the even more prominent SILENT signs on levels 3 and 4, the extent to which some users disregard the needs of those around them is most disappointing.

Unfortunately with with just one stairwell for all traffic between the levels, study spaces very close to one another and ultimately a building that is too small to meet peak demand, noise issues are inevitable. However, we'll do what we can to improve the situation next year.

Thanks again for your feedback.

Best wishes

Ewan McCubbin (Assistant Director)

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