Answered By: Sharon Nangle
Last Updated: Aug 25, 2015     Views: 50

Thank you for completing a "You Said, We did" card.  From your comments it would seem that you were unable to enter the library to retrieve your belongings during the 15 minutes period where the library is prepared to be closed.  We have to prevent people entering during this period to ensure that Library staff can check all areas prior to closing to make sure everyone is safely out of the building.

The Library opening times are displayed on our website and at the entrance to the Library, the time of last entry is also displayed in an attempt to make it clear to all our users when the last entry will be for the day they are using the library.

We also ask our users to take their personal belongings with them when they leave the library. We do this to deter theft of your personal belongings as thefts have happened in the past; and to prevent "desk hogging" - a problem which causes some concern amongst students when the library is at is busiest and they cannot find a free desk.

I'm sorry you think the cards are the wrong size for the box, however we think that larger cards are better as they provide more space for your comments.  However we'll bear this in mind if we buy new comments boxes in the future.

Thanks again for your feedback.

Best wishes,

Sharon Nangle (Academic Liaison Librarian)

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