Answered By: Sharon Nangle Last Updated: Aug 25, 2015 Views: 21
Thank you for completing a "You said, We did" card recently. I'm sorry that you were unable to pick up the Inter-Library Loan book on your way home due to the library's policy of not admitting anyone in the last 15 minutes before closing time. This information is shown on our Opening Times webpage but didn't appear on the Library homepage. We've now amended the Library Homepage to include this information as you suggested.
We have to prevent people entering during this period to ensure that Library staff can check all areas prior to closing to make sure everyone is safely out of the building.
I'm disappointed to hear that you found our staff to be unfriendly on this occassion. If you would like to get back to me with the details of the day this occured I will be happy to look into it further, my email address is email@example.com
Thank you for drawing our attention to this issue,
Academic Liaison Librarian